Head of Operational Excellence (m/w/d)

Job description

As Head of Operational Excellence, you report to the Chief Operations Officer and are part of the Logistics Leadership Team. The Operational Excellence team’s mission is to make zooplus more efficient and effective. We act as an inhouse consulting, being strategic and methodolocial counsel, deliver programs and projects along the value chain collaboratively with stakeholders. We drive thereby operational performance and organizational development and aimed at contributing to zooplus’ strategic objectives.


Your responsibilities: 

  • Provide qualitative and quantitative insights and thoughts on business, process and organizational performance to the COO and the leadership team
  • Research relevant new methodologies, frameworks and/or tools to improve organizational performance
  • Drive the adoption of Lean thinking and Continuous Improvement within the organization
  • Support the COO in defining the Operations strategy and guide the operations department by crafting of quarterly Objective and Key results (OKRs)
  • Lead and manage projects and improvement programs along the zooplus value chain and host the operations Project Management Office (PMO)
  • Define strategy and development roadmap for the Operational Excellence team
  • Lead a team of project managers reporting to you


  • At least 7 years’ experience in Supply Chain Management or Operational Excellence
  • Previous consulting experience is necessary
  • University degree in Engineering, Business Administration or similar discipline
  • Extensive methodological competence in Lean Management and CIP
  • Strong analytical and strategic mindset
  • Proven track of record in leading and implementing improvement projects
  • Able to motivate and convince people through arguments and personality
  • Knowledge of project management tools
  • Strong leadership, presentation and communication skills
  • Fluency in English is a must have, German would be an asset
  • Willingness to travel internationally


What we are offering you

  • Chance to become part of a dynamically growing international company
  • Motivated multi-cultural teams and enjoyable work atmosphere
  • A Buddy who will support you in the starting time
  • Table tennis, fresh fruits and beverages, company events
  • Employee discount for the zooplus shops
  • company pension scheme
  • partnership with a selected gym
  • Training opportunities and professional development
  • Office in the city center
  • Flexible working hours
  • Modern work spaces with state-of-the-art equipment, mobile phone