Lead Product Owner - Customer Loyalty (f/m/d)

Job description

Building an outstanding experience for our customers is our mission, and we’re looking for a well-experienced Lead Product Manager/Owner (f/m/d) who will drive the further development of our loyalty landscape and thus increase retention and engagement activities across all our European markets. If you are looking for a highly strategic role with a strong business impact, and if you are passionate about establishing a customer-centric business experience, this position is for you. You will work closely with multiple Product teams, Marketers, Developers, User Experience Designers, Analysts as well as Senior Business Leaders to define customer experiences, analyze the business outcomes and present your vision for the further development of your product.

What you will do

  • Leading a diverse team of Product Owners and support team members in taking their personal as well as professional development to the next level
  • Identifying and filling product area gaps and generating new ideas that improve the customer experience, increase customer retention and drive growth
  • Shaping the product area strategy, translating them into KPIs and define goals
  • Working closely with experienced senior software engineering or business stakeholders to drive product launches successfully
  • Keeping the team focused and excited to continually make zooplus as a business more efficient by connecting the work they do to our larger mission
  • Building alignment/awareness across product/engineering teams, leadership teams, and other stakeholders across the organization


  • Minimum 5+ years’ experience of product management experience required in technology or e-commerce environment preferred
  • Minimum 2 years of leadership experience
  • Strong analytical and problem-solving competencies with the ability to synthesize information, apply critical thought, and present the information in a clear and meaningful way
  • You have an entrepreneurial mind-set with a real hands-on approach
  • Ability to define, measure and analyze processes to identify improvement opportunities.
  • Fundamental understanding of user-centered product development processes and methodologies
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
  • Strong interpersonal, oral, and written communication skills (English mandatory)

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our HQ is at a great location in Munich, with excellent infrastructure links. Additionally, we offer many benefits such as:

    ✈ 28 paid days of vacation (plus December 24th and 31st)

    ⌚ Flexibility first. Enter from 7 am to 10 am and organize yourself.

    🏠 Remote working flexibility (hybrid model).

    🏬 Offices in the city center of Munich. Modern working spaces with table tennis, foosball, fresh fruit, beverages, and company events.

    πŸ“– Continuous development through internal and external training opportunities.

    🎀 Participate in the technology community through our meetups and conferences.

    ✏ English and German language courses.

    πŸ’² Discount in our zooplus shop for all our employees + many other exclusive corporate benefits

    🀝 Referral program. You will receive a bonus by helping us find the best talent.

    🎈 Company events

    🌍 We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.

At zooplus you are warmly welcome for who you are, no matter where you come from. We are a diverse and multicultural company with more than 50 nationalities. Join us and drive our success with your personal experience, your passion, your entrepreneurial thinking and your will to take over real ownership.