Manager Fulfillment Center (m/f/d)

Job description

  • manage relationship and liaison between Management logistics service provider and zooplus
  • monitoring the performance, KPIs and supplier reports of our service provider and leading corrective actions
  • analyzing service levels and cost
  • drive Continuous improvement of warehouse processes in cooperation with the logistics service providers
  • managing and developing a team of logistics ambassadors/ team leads
  • end-to-end responsibility as subject-matter expert for FC network related processes
    •  develop standards, request and support design metrics, KPIs, tools and dashboards
    •  train other FC managers on the processes
    • lead processes related regular metrics reviews and benchmarking with all FC managers
  • support new FC launches   
  • close cooperation with headquarter and cross-functional teams across Europe.     
  • drive zooplus quality expectations and quality standards together with our external Logistics-Service-Provider
  • controlling and improving material flow processes      
  • contributing in the development of new processes, continuous improvement projects and standardisation and implemention of them
  • responsible for inventory levels of consumables and optimize them, monitor the delivery times
  • direct reporting to the Regional Manager Fulfillment


  • degree in economics or engeneering with logistics/ SCM specialization or comparable education
  • profound methodological competence in the areas of process and material flow analysis respectively intralogistics
  • analytical, process oriented and data driven Excel proficient 
  • knowledge of logistical and administrative processes and systems
  • hands on mentality and willingness to take on ownership
  • high mobility, willing to travel
  • self starter and result-oriented work attitude
  • excellent in English language spoken & written; German preferable
  • excellent communication skills and stress resistance
  • strong in the areas of planning and organizing and good knowledge from the standard MS Office programs
  • at least 5 years working experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse