Manager Logistics Services / 3PL (m/f/d)

Job description

In order to supply our customers across Europe quickly and in accordance with our quality standards, our European distribution centers (EDCs) are an integral part of the zooplus network. This role acts as an important interface between Corporate Headquaters, Fulfillment Center Managers and Logistics Service Providers (LSPs/ 3PL). Important tasks are the preparation and conduction of regular business reviews as well as regular quality and efficiency projects to drive delivery speed and customer satisfaction. In this role you will be reporting to the FC Project Manager and be responsible for following tasks:

  • Preparation and conduction of weekly, monthly and quarterly business reviews
  • Performance monitoring within our EDC-Network
  • Conducting weekly metric calls with our Regional- and FC-Managers
  • Driving deep-dives together with our FC-Managers and LSPs to drive sustainable quality improvement
  • Managing projects with the focus on KPIs, quality and efficiency improvement within our EDC-Network
  • Improving quality and efficiency within our fulfillment network


  • First experience in managing external service providers (ideally in an e-commerce/ B2C or logistics environment)
  • First experience in conducting performance reviews with 3rd parties
  • Excellent analytical and communication skills
  • Excellent MS Excel knowledge & MS Power point
  • Advanced skills in English and German spoken & written¬†
  • Advanced knowledge of standard MS Office programs
  • Ability to visualize data
  • Willingness to travel (10-20%)
  • Driver licence (B)

What we are offering you

  • Chance to become part of a dynamically growing international company
  • Motivated multi-cultural teams and enjoyable work atmosphere
  • A Buddy who will support you in the starting time
  • Table tennis, fresh fruits and beverages, company events
  • Employee discount for the zooplus shops
  • company pension scheme
  • partnership with a selected gym
  • Training opportunities and professional development
  • Office in the city center
  • Flexible working hours
  • Modern work spaces with state-of-the-art equipment, mobile phone