Product Owner (Customer Account) m/f/d

Job description

Zooplus AG is Europe’s leading online retailer of pet supplies. With over 7 million active customers in more than 30 European countries and 1,8 billion Euro revenue in 2020, Zooplus is comfortably the market leader in the online segment. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.


The Checkout and Account product area’s mission is to deliver compelling, fast and easy-to-use end-to-end experiences that will convert our visitors to customers. In this role, you will be the driving force for the sign-in and registration flow as well as managing our customer data.

We are looking for an experienced Product Owner who is passionate about getting to the bottom of things, eager to bring noticeable, measurable improvements while continually keeping the end-user in focus. If you enjoy working closely with an engineering team, other product teams, business leaders and user experience designers in an international work environment, this role is for you!


Responsibilities

  • Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Create buy-in for the product vision both internally and with key external partners
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
  • Act as a product evangelist to build awareness and understanding
  • Incorporate feature requests into the product roadmap
  • Groom and prioritize the backlog
  • Develop user stories and define acceptance criteria
  • Set sprint goals
  • Write acceptance tests
  • Plan releases and upgrades
  • Follow the progress of work and address production issues during sprints
  • Analyze preferences and requests of end-users
  • Refine our agile methodology based on results and client feedback
  • Keep track of industry trends

Requirements

  • Proven work experience in product management or as an associate product manager/owner
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • Skilled at working effectively with cross-functional teams in a matrix organization
  • Excellent written and verbal communication skills (English mandatory)
  • MS/BS degree in Computer Science, Engineering or equivalent preferred


What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our HQ is at a great location in Munich, with great infrastructure links. Additionally, we offer many benefits such as:


    28 paid days of vacation (plus December 24th and 31st)

    Flexibility first. Enter from 7 am to 10 am and organize yourself.

    🏠 Remote working flexibility (hybrid model).

    🏬 Offices in the city center of Munich. Modern working spaces with table tennis, foosball, fresh fruit, beverages, and company events.

    📖 Continuous development through internal and external training opportunities.

    🎤 Participate in the technology community through our meetups and conferences.

    ✏ English and Geman language courses.

    💲 Discount in our zooplus shop for all our employees + many other exclusive corporate benefits

    🤝 Referral program. You will receive a bonus by helping us find the best talent.

    🌍 We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.