Relationship Manager Fulfillment Operations for Wroclaw (PL) (f/m/d)

Job description

  • End-to-end responsibility as subject-matter expert for Fulfillment Center (FC) network related processes.
    • develop standards, request and support design metrics, KPIs, tools and dashboards
    • train other stakeholders on the processes and standards
    • lead processes related regular metrics reviews and benchmarking with all FC managers.
  • Drive Continuous improvement of warehouse processes in cooperation with the logistics service providers
  • Monitoring the performance, KPIs and supplier reports of our service provider and leading corrective actions
  • Analyzing service levels and cost
  • Prepare data for monthly (MBR) and quarterly business reviews (QBR) for the respective fulfilment centers of the zooplus network
  • Support new Fulfillment Center launches
  • Drive zooplus quality expectations and quality standards together with our external Logistics-Service-Provider.
  • Controlling and improving material flow processes
  • Contributing in the development of new processes, continuous improvement projects and standardisation and implemention of them
  • Direct reporting to Regional Manager Fulfillment
  • Leading and driving projects
  • Conduct process audits


  • Degree in economics or engeneering with logistics/ SCM specialization or comparable education
  • At least 2-3 years working experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred)
  • Profound methodological competence in the areas of process and material flow analysis respectively intralogistics
  • Analytical, process oriented and data driven Excel proficient
  • Knowledge of logistical and administrative processes and systems
  • Hands on mentality and willingness to take on ownership
  • High mobility, willing to travel
  • Self starter and result-oriented work attitude
  • Excellent in English & German language, spoken & written
  • Excellent communication skills and stress resistance
  • Strong in the areas of planning and organizing and good knowledge from the standard MS Office programs

What makes zooplus a great place to work


  • Motivated and friendly teams from over 50 nationalities
  • Dedicated Buddy to support your proper on-boarding
  • Flexible working hours and healthy work-life balance
  • Modern work spaces, state-of-the-art equipment and mobile phones
  • Continuous development through internal and external training opportunities
  • Employee discount for all company shops
  • Company pension scheme
  • Company events