Senior Contract & Negotiation Manager Last Mile (f/m/d)

Job description

We are looking for a Senior Contract & Negotiation Manager Last Mile (f/m/d), to assure our customers across Europe are served best in accordance with our high-quality delivery standards and lead times as well as further development of our delivery service.

The Delivery Experience/Last Mile Team is an integral part of zooplus’ operations. This role is driving the negotiations with our Delivery Service Provider (DSP) to assure zooplus customers get the best possible delivery experience. As part of the Last Mile team Contract & Negotiation plays the leading role in negotiation with DSP on performance, quality and costs as well as on setting the framework for the realization of strategy and innovation projects. All in accordance to our business principles: Put the customer in the center of everything we do. This role is a direct report to the central Head of Last Mile.


In this role, you will be expected to:

  • Take ownership for a certain setting of Delivery Service Provider
  • Be the contact person for all contract related topics of the DSP and handle escalations for your stakeholders with DSP
  • Develop a deep understanding for the structure, the network and the inner organization of every Delivery Service Provider – become the expert for the DSP
  • Scout for innovation of the transport market as well as for new DSPs or delivery models and share with the organization
  • Collect requirements of all involved stakeholders for each DSP and market and analyze the performance and the service level given by each DSP (support data-driven approach)
  • Develop a dedicated negotiation plan for each DSP that contains timeframe, milestones and goals and be the executor for that plan
  • Set up and align budget per market and DSP (incl. on top costs like surcharges, line-haul costs for DSP operated line-hauls, service fees, etc.) and monitor budget development closely
  • Coordinate and organize overarching DSP projects
  • Drive further development from transactional contracts to relational contracts

Requirements

  • Minimum 5 years of progressive experience in procurement, legal, or consulting roles with heavy contract interfaces
  • Excellent knowledge of German and English, other languages considered as a plus
  • Strong team-working and relationship building skills
  • Excellent numeracy and literacy skills, including outstanding communication skills
  • Sound understanding of e-commerce logistic processes in general, of e-commerce last mile in detail
  • In-depth knowledge of contract drafting, management, and change control
  • Experience in Administering large and/or complex contracts and in leading negotiations
  • Experience in common methods of project management
  • Problem-solving, self-driven and result-oriented way of working
  • Excellent written and verbal communication skills in German and in English
  • Willingness to travel


What makes zooplus a great place to work:

  • Motivated and friendly teams with over 50 nationalities
  • Dedicated Buddy to support your onboarding
  • A partnership with a selected gym
  • A central location in Munich
  • Flexible working hours and healthy work-life balance with 28 vacation days (plus Dec 24th and 31st)
  • Modern workspaces, state-of-the-art equipment, and mobile phones
  • Continuous development through internal and external training opportunities
  • Employee discount for all company shops
  • Company pension scheme
  • Company events

In case you didn´t know

Zooplus AG was founded in Munich in 1999 and today we are Europe´s leading online retailer for pet-related products. With an annual double-digit growth rate, we have already successfully rolled out our business model in 30 European countries and we are expecting further sustainable growth in European e-commerce. We remain faithful to the key values of our company – a dynamic and flexible approach, constant learning opportunities, and inventive thinking at every level and position in the organization.

You want to know more? Let´s have a talk! Apply now.