Senior IT Support (f/m/d)

Job description

We are expanding our team and looking for an Deputy Team Lead for our internal User Care Services.

Are you looking for the opportunity to use your IT and communication skills in a fun work environment?

Bring your experience along with your positive attitude to our User Care Services team. As an Executive IT Support Specialist, you will be responsible for internal support of our C-level management and our users. We'll rely on your phenomenal customer service, your business communication skills, dedication to teamwork, and knowledge of current software and hardware technologies to keep our team successful. 

Essential Duties and Responsibilities

  • Responsible for supporting the team leader in all day-to-day activities and will be the point of contact for any issues when the Team Leader is not available
  • Ability to understand, troubleshoot and solve the technology challenges with effective decision making and problem solving
  • Ability to explain technical issues in non-technical terms to end users
  • Support in the prioritization of Tickets Backlogs and Follow-ups
  • Works in partnership with the UserCare Team, understands and follows the established technology standards and support processes as appropriate
  • Developing ideas for new and improved solutions based on needs as well as supporting in the UserCare team development
  • Create, update and maintain documentation for all end-user and business office related technologies
  • Perform various support functions for local and remote users and locations and maintain detailed service/maintenance records using ticketing and inventory systems
  • Set up, monitor, and support technologies including laptops, printers, and Audio/Visual (A/V) equipment
  • Alternate between working individually and collaborating on IT-related projects with others in the department or organization


  • Technical or bachelor’s degree or equivalent work or experience in a related field
  • 3+ years’ experience including utilization of industry-standard ticketing and tech support system, installation, configuration and troubleshooting various business-related applications, printer and copier configuration and maintenance, iPhone, iPad and Android support, A/V and conference room technology installation and support, and wired/wireless network configuration and problem solving
  • Good social skills and the ability to patiently and consistently interact with people at all levels of the organization in a support and training role
  • Professional experience with current Windows OS, Apple OS. Linux OS is a plus.
  • Microsoft Office 365, Active Directory, Windows and MacOS administration required
  • Confluence/JIRA/SharePoint or PowerShell experience preferred
  • Ability to work calmly and efficiently in potentially adverse conditions including tight deadlines and pressure to solve problems quickly
  • Fluency in English required; German skills are a big plus

Please note!

  • Physical requirements of the position include lifting up to 25~30 Kg, crouching, and climbing ladders and stairs when necessary
  • A valid driver’s license is required for local & international travel when needed.

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our HQ is at a great location in Munich, with excellent infrastructure links. Additionally, we offer many benefits such as:

    28 paid days of vacation (plus December 24th and 31st)

    🏠 Remote working flexibility (hybrid model with up to 40 % home office option)

    🏬 Offices in the city center of Munich. Modern working spaces with table tennis, foosball, fresh fruit, beverages, and company events

    📖 Continuous development through internal and external training opportunities

    🎤 Participate in the technology community through our meetups and conferences

    ✏  German language courses

    💲 Discount in our zooplus shop for all our employees + many other exclusive corporate benefits

    💪 A partnership with a selected gym

    🤝 Referral program. You will receive a bonus by helping us find the best talent

    💰 Company pension scheme

    🎈 Company events

    🌍 We encourage diversity, meet our motivated and friendly teammates from over 60 nationalities

Did we make you curious?

Then send us your application in English via our online application form!

Join us and drive our success with your personal experience, your passion, your entrepreneurial thinking and your will to take over real ownership!